COOKIE POLICY & PRIVACY POLICY
This Privacy Policy describes how TrashDeluxe (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase on trashdeluxe.it (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “user” and “your” means the user of the Services, whether a customer, website visitor, or other individual about whom we have collected information pursuant to this Privacy Policy. privacy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the new Privacy Policy on the Site, update the “Last Updated” date, and take any other measures required by law.
How we collect and use your personal information
To provide the Services, we collect and have over the past 12 months collected personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide the Services, comply with our legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information collected directly from the user
Information you send to us directly through our Services may include:
- Basic contact details , including name, address, telephone number, email.
- Order information , including name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information , including username, password, and security questions.
- Purchase information , including items viewed, placed in cart, or added to wishlist.
- Customer service information , including information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing such features.
Information collected through cookies
We also automatically collect certain information about your interaction with the Services (“ Usage Data ”). To this end, we may use cookies, pixels and similar technologies (" cookies "). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other related information. to your interaction with the Services.
Information obtained from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect your payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services that you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we partner with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.
All information obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for their policies or practices. For more information, please see the section below, Third Party Websites and Links.
How we use your personal data
- Supply of products and services. We use your personal data to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, to exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and posting reviews.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications by email, SMS or postal mail, and to display advertisements for products or services to you. This may include using your personal information to better personalize the Services and advertising on our Site and other websites.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activity. If you choose to use the Services and register an account, you are responsible for maintaining the security of your login credentials. We strongly recommend that you do not share your username, password or other login information with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicate with you. We use your personal data to provide you with support and improve our Services. This is in our legitimate interests to respond to your needs, provide you with effective services and maintain our business relationship with you.
Cookies
Like many websites, we also use cookies on our site. For specific information about the cookies we use in connection with powering our store with Shopify, see https://www.shopify.com/legal/cookies . We use cookies to enhance and improve our Site and Services (including to remember your actions and preferences), to perform analytics and better understand your interaction with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may have a negative impact on your experience and may cause some of the Services, including some general features and functionality, to function incorrectly or to become unavailable. Additionally, blocking cookies may not completely prevent the sharing of information with third parties, such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for lawful purposes in accordance with this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their respective privacy policies.
- When you direct us, request or otherwise consent to us disclosing certain information to third parties, such as for product shipping or through the use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
In the last 12 months we have disclosed the following categories of personal information and sensitive personal information (marked by *) about you for the purposes set out above in "How we collect and use your personal information" and "How we disclose personal information":
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information for the purpose of inferring user characteristics.
User-generated content
The Services may allow you to post product reviews and other user-generated content. If you choose to post user-generated content to any public area of the Services, that content will be public and accessible to anyone.
We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make public, nor for the accuracy, use or misuse of any information you disclose to or receive from third parties.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or under our control, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on such sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without limitation to the extent concerns their use by us or by third parties. The inclusion of such links by us does not in itself imply any endorsement of the content of such platforms or their owners or operators, except as indicated on the Services.
Data on children
The Services are not intended for use by children and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you can contact us using the contact details below to request its deletion.
As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as those terms are defined in applicable law) personal information from individuals under the age of 16.
Information security and retention
Please note that no security measures are perfect or impenetrable and we cannot guarantee "perfect security". Additionally, the information you send to us may not be secure during transit. We advise you not to use unsafe channels to communicate sensitive or confidential information to us.
How long we retain personal information depends on several factors, such as the need to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable agreements and policies .
Rights and choices
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, they may only apply in certain circumstances, and in some cases we may refuse your request as permitted by law.
- Right of access/knowledge. You may have the right to request access to the personal information we hold about you, including details about how we use and share the information.
- Right of cancellation. You may have the right to request that we erase personal information that we hold about you.
- Right of rectification. You may have the right to request that we correct inaccurate personal information that we hold about you.
- Right of portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer that information to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing : You may have the right to ask us to stop or restrict processing of your personal information.
- Withdrawal of consent : Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.
- Appeal : You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
- Managing Communication Preferences : We may send you promotional emails, which you may opt out of receiving at any time by using the unsubscribe option displayed in our emails. If you opt-out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we provide a substantive response to your request. Subject to applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an Agent, we will require that the Agent provide evidence that you have been authorized to act on your behalf, and we may require that the Agent verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
Complaints
If you have any complaints about the way we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to submit your complaint to your local enforcement authority. data protection.
International users
Please note that we may transfer, store and process your personal data outside of the country in which you live, including to the United States. Your personal information is also processed by staff and by third-party service providers and partners in these countries.
If we transfer your personal data outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority in the United Kingdom, as applicable, unless the data transfer is not to a country that has been determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +39 349 244 8090 or send us an email at trashdeluxestore@gmail.com or contact us at Via Pozzomoretto, 12 Villafranca di Verona, 37069 .